Heikki Koski has been appointed Director of Service Business and Development at Tamro and member of Tamro’s Management Team. He is responsible for the management, performance and strategic development of Tamro’s Service Business. His area of responsibility also includes business operations of the Medaffcon subsidiary and the Health Technology unit. Koski will assume the new duties at the beginning of August.
Koski has vast experience in customer experience management, sales and customer relationship management and the use of digitalisation in business development. He joins Tamro from Finavia, where he has held various executive positions at Helsinki-Vantaa Airport over the past six years.
Tamro’s service business has seen great development. By combining ideas, customer value and the solid experience of Tamro’s employees, we have excellent prospects for achieving significant growth. I believe that with my experience and inquisitive and open-minded approach to new growth opportunities, I am able to offer new perspectives to help build Tamro’s future. I look forward to my new duties and cooperation with all of Tamro’s employees, customers and partners, says Koski.
The position of Director of Service Business and Development is new at Tamro and is closely linked to the company’s strategic goal to develop into a comprehensive healthcare service provider and centre of excellence for PHOENIX Group.
It is a pleasure to welcome Heikki to lead the new, strong growth phase of our service business and to bring a fresh perspective to our development activities. Even as Tamro celebrates its 125th anniversary this year, our goal is to be the most innovative, customer-oriented and agile health sector operator. Our business is based on delivering genuine value to our customers and our good, long-term profitability. We have already taken steps toward this goal and have reached a new threshold for growth. Now, the time has arrived to reinforce our service business and development organisation’s capabilities with a new addition to Tamro Finland’s Management Team,” says Kai Kaasalainen, Managing Director of Tamro.